GymFitLab / Support

How can we help?

Find help with equipment, orders, delivery and returns.

01 / ORDERS

Delivery & returns

Delivery options, returns and help with an order.

02 / EQUIPMENT

Product help

Setup, care and guidance for your equipment.

03 / YOUR RESOURCES

Training access

Help with the free starter guide, equipment checklists and meal-planning tools.

TALK TO GYMFITLAB

One email. The right help.

For product questions, delivery help or a return, email info@gymfitlab.co.uk. If your question is about an order, include the order number and the product name.

Email GymFitLab

Quick answers.

Can I start with just one product?

Yes. Each piece of equipment is sold individually. Start with the product that suits your routine and add another whenever you choose. There is no compulsory bundle or subscription.

Where does GymFitLab deliver?

We deliver to supported postcodes in England. Royal Mail Tracked 48 starts at £3.75 and Tracked 24 starts at £4.80. Paid, in-stock orders are dispatched within 24 hours on working days. Delivery aims are 2–3 working days for Tracked 48 and the next working day for Tracked 24 after dispatch; these are not guarantees. Read Delivery & Payment for full prices, delivery aims and postcode coverage.

Which payment methods can I use?

Pay by card through Stripe. Apple Pay and Google Pay may also be available on supported devices. Checkout shows the payment methods available for your order. Cash on delivery is not offered.

How do I return an item?

Email info@gymfitlab.co.uk with your order details. Our returns address is GymFitLab Returns, 23 Abingdon House, London, E2 7HJ, United Kingdom. Read our Returns & Refunds policy for cancellation deadlines, return postage and help with faulty goods.

Where should I start with my equipment?

Read the supplied instructions before use. Check your equipment and attachments each time. Use only appropriate setups and stop using any part that is worn or damaged. Tell us the product and the part you need help with when you email.

Are the workouts and nutrition plans ready?

Yes. Our free training and meal planner takes you through three steps: your measurements, a home training plan and a simple meal plan. Get calorie estimates, a four-week workout routine, seven days of meal ideas with portions and a shopping list. Choose mixed, vegetarian or vegan meals. No purchase, email or subscription is required. These are general planning tools, not personalised clinical advice or one-to-one coaching.

Find your equipment.

See the product page for its purpose, included parts and setup guidance.