Terms & Conditions

GYMFITLAB / TERMS & CONDITIONS

Clear terms for your home-gym setup.

These terms explain the use of GymFitLab.co.uk and purchases from the GymFitLab store. Please read them alongside the product information, Delivery & Payment page and Returns & Refunds policy.

Contact GymFitLab

Email: info@gymfitlab.co.uk
Returns address: GymFitLab Returns, 23 Abingdon House, London, E2 7HJ, United Kingdom.

1. Products and availability

Our equipment is sold individually. Additional products are optional and are not added to your order without your choice. The product page identifies the equipment and components supplied. Lifestyle images may show a training setting or other items that are not included.

We aim to describe products accurately. If we discover a material pricing or description error, or cannot supply an item, we will explain the issue and ask whether you wish to proceed on the correct basis. We will not substitute an item or increase an agreed price without your agreement. If we cannot accept your order, any payment for it will be refunded.

2. Prices, payment and orders

Prices are in pounds sterling. The total payable, including applicable taxes and delivery charges, is shown before the order is submitted. Any discount applies only as expressly displayed. No subscription is required to buy the equipment.

Check your items, quantities, delivery address and contact details before ordering. Available payment methods are shown at checkout. An automated acknowledgement means that we have received the order; our contract to supply the goods begins when we send confirmation that they have been dispatched, unless we expressly accept it earlier.

Contact us promptly if you spot an error in your details. We will help where reasonably possible, but an address change after dispatch may not be possible. This does not affect your cancellation rights.

3. Delivery

We deliver to supported postcodes in England. The service, delivery charge and estimated timeframe offered for your order will be shown before purchase. Carrier transit estimates begin after dispatch and are not guaranteed unless expressly stated. Unless another period is agreed, goods must be delivered without undue delay and within 30 days of the contract.

Please tell us about a missing or damaged parcel. We remain responsible for delivery under the applicable consumer rules and will handle the carrier enquiry. You retain your legal remedies for late or failed delivery.

4. Cancellations, faults and refunds

You normally have 14 days after the day of delivery to tell us you wish to cancel an online goods purchase, followed by 14 days to return it. You pay direct return postage for a change of mind. We may deduct a legally permitted loss in value caused by handling beyond what is needed to inspect the goods. We do not impose a blanket restocking fee.

Different rights apply to faulty, incorrectly supplied or misdescribed goods, including appropriate remedies and necessary return costs. Our Returns & Refunds policy explains the process and includes an optional cancellation form. Your statutory rights apply to discounted goods too.

5. Using your equipment

Follow the instructions and warnings supplied with the product. Inspect equipment, clips, handles and anchors before each session and stop using anything worn or damaged. Choose exercises and resistance appropriate to your ability. General training information does not replace individual advice from a qualified professional.

We are not responsible for damage caused solely by use contrary to proper instructions, but this does not exclude responsibility for a product defect or any liability that cannot lawfully be excluded.

6. Training and nutrition resources

Available now: a written four-week starter guide, equipment checklists, an editable weekly meal planner and a macro arithmetic tool. These resources are free to use without a subscription. Equipment-specific GymFitLab videos and personalised coaching are not available yet. General resources do not replace individual advice or guarantee a fitness result.

GymFitLab content is for personal use. Do not copy, resell or redistribute our original materials without permission, except where the law permits.

7. Our responsibility

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, defective products where the law imposes liability, or your statutory consumer rights.

The store supplies equipment for private consumer use. We do not accept liability for business losses such as lost profit or business interruption where a consumer purchase is used for business purposes, to the extent permitted by law.

8. Privacy and complaints

Contact info@gymfitlab.co.uk with your order reference and a description of any problem. We will review your concern and explain the next steps. Please do not email full payment-card details.

See our Privacy Notice and Cookie Policy for information about personal data and website technologies.

9. Applicable terms

The terms in force when we accept your order apply to that purchase. Later changes do not retrospectively reduce your rights. English law governs these terms, without depriving consumers of mandatory protections or court rights that apply to them. If part of these terms cannot be enforced, the remaining provisions continue to apply.

Last updated: 6 October 2026.